Monday, October 02, 2006

A Reply from Ronald

A few weeks ago, I posted a copy of a letter I wrote to the McDonald's Corporation complaining about receiving TANG in a Happy Meal Cup when I had ordered orange juice off the McDonald's breakfast menu.

The good folks at the Golden Arches were quick to reply, attempting to buy off my frustration with a coupon good for one complimentary breakfast sandwich.

In their letter, they said they were "sorry to hear that you're disappointed with our Orange Juice" and that I should "be assured that at McDonald's, we continually review our menu to ensure that we serve the products our customers will enjoy the most."

There was nothing in their letter about my being served TANG in a Ronald McDonald Happy Meal cup, nor was there any explanation as to why such a beverage was being marketed as "orange juice."

What they did do was report that they served 50 million people each day, and in doing so I was reminded that perhaps my little complaint about the orange juice is small beans when one considers the big picture. 50 million customers - that's not chump change. And at least the good folks at McDonald's had the decency to return my letter, and for that I am grateful.

Which is more than I can say about the folks at Burger King, who have yet to respond to my complaint about allowing panhandlers to shake down customers (including children!) in one of their Seattle stores.

The battle rages on...

5 comments:

Anonymous said...

Interesting....

Todd said...

It is good to know that people like yourselves are on the front lines.

Patrick said...

So I guess they're saying that fifty million Tang lovers can't be wrong?

TOR Hershman said...

Every Big Mac is a 100% unique creation.

Stay on Groovin' (DNA Jungle) Safari,
TOR

Heather said...

Hey Jay. Loved seeing you last week! Can't wait til Christmas!