Wednesday, June 15, 2011


I don’t fly much anymore. In fact, until last week it’s been almost two years. I don’t have anywhere to go anymore.

Back when I kept a carry-on bag perpetually packed I would complain about airport parking, flight delays, gate changes and receiving too few mushrooms with my steak and potatoes. I realize now how petty my complaints were. Petty, I know. Petty.

Last week my complaint had less to do with the airlines and the TSA and more to do with no longer enjoying platinum status. I was forbidden to use the platinum screening lane at SeaTac. I was unable to board early. There was no first class upgrade waiting for me at the gate. No one offered to take my jacket upon boarding. During the flight I had a small cup of juice and the tiniest pack of peanuts imaginable, and I had to wait a long time for it. I had a tiny square napkin instead of a hot towel and lemon water.

In a previous career when someone made a huge mistake (like cutting a live fiber optic cable by mistake), instead of harsh disciplinary measures the mistake-maker was required to write a “lessons learned” report and share it with the team.

Here is my Lesson Learned: complaints are relative. Navigate the small speedbumps with patience and a smile. Those things which I complain about today might be insignificant in another set of circumstances.

1 comment:

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